Terms, Conditions, and Privacy Policy

Minds Support Network

Minds Support Network is an ASIC registered organisation insured under its own ABN. Minds Support Network has taken out insurance to protect it against public liability and professional indemnity. Minds Support Network is subject to the terms and conditions set forth by this page. By using Minds Support Network's services, you acknowledge and agree that you are bound by the terms and conditions of Minds Support Network. All eTherapists that provide therapy have also signed agreements that protect themselves, the participant and Minds Support Network. Any user that requests further information regarding our services, agree to the contents of our Terms, Conditions, and Privacy Policy.

Qualified Healthcare Specialists

A 'Minds Support Network eTherapist' is either a type of disability worker or a qualified professional. In the circumstances where therapy is required by a qualified specialist, these will be conducted by qualified therapist and charged as such. This is the case for all our Counselling, Speech Therapy, Psychology, Occupational Therapy and Psychotherapy sessions. All eTherapists that conduct these type of sessions have all been qualified to the extent that makes them termed as one of the above such healthcare specialists. Minds Support Network takes great care to screen and select its eTherapists. All programs are run by eTherapists residing in Australia and we have checked to the best of our ability the current status of their Australian WWCC (Working With Children Clearance). By using our services, you acknowledge and accept that our eTherapists are trained to the best of their abilities. You agree to use our services at your own risk and to consult a qualified professional if you have any concerns about your mental or physical health.

Online Workers

Online Workers (For example 'Game-Masters) need only training, experience and clearances to become suitable for a mentorship gaming role. As such, an online worker or Game-Master does not need formal qualifications. That said, most of our workers do indeed have qualifications. All experience is usually gained prior to becoming an Online Worker for Minds Support Network from previous roles or education, or they are trained to be an Online Worker on the job while working for Minds Support Network. All programs are run by eTherapists residing in Australia and we have checked to the best of our ability the current status of their Australian WWCC (Working With Children Clearance). By using our services, you acknowledge and accept that our eTherapists are trained to the best of our abilities and resources though may not be qualified as a medical or healthcare professional and that their services are not intended to replace professional medical treatment, but to compliment them. You agree to use our services at your own risk and to consult a qualified and accredited clinician if you have any concerns about your mental or physical health.

Minds Support Network is not a psychiatric service

Minds Support Network offers online support services to individuals seeking support (emotional or otherwise), advice, counselling and guidance. However, it is important to note that Minds Support Network does not offer psychiatric services or treatments. Our services are intended to provide general support and are not intended to replace professional medical or therapeutic treatment. If you require medical attention or psychiatric services, you should contact a trained and qualified psychiatric who can provide you with the appropriate treatment. By using our services, you acknowledge and accept that Minds Support Network does not provide medical or psychiatric services and that our services are not intended to replace professional medical or psychiatric treatment. You agree to use our services at your own risk and to seek professional medical or psychiatric treatment if necessary.

Advice, Counselling and Guidance

Minds Support Network offers online support services to individuals seeking support, counselling, advice, and guidance. While our eTherapists may offer advice and guidance based on their experience and training, it is ultimately up to the user, guardian or carer to decide what to do with that advice. Our services are intended to provide counselling and general support and are not intended to replace professional medical or psychiatric treatment. By using our services, you acknowledge and accept that any advice or guidance provided by our eTherapists is not intended to replace professional medical or therapeutic treatment and that you are responsible for deciding whether to follow that advice. You also acknowledge and accept that Minds Support Network is not responsible for any consequences resulting from following or not following the advice or guidance provided by our eTherapists. You agree to use our services at your own risk and to consult a trained and qualified specialist if you have any concerns about your mental or physical health.

It is up to the participant, guardian, support coordinator or carer to decide whether our services are suitable

Minds Support Network and Ambassador Digital will not be held responsible for any negative experiences resulting from the use of our services. We provide support and assistance only. It is up to the user or carer to decide whether our services are suitable for their needs. By using our services, you acknowledge and accept that Minds Support Network and Ambassador Digital are not responsible for any negative experiences, including but not limited to dissatisfaction with the support, assistance or any advice or guidance provided.
You also acknowledge and accept that you may cease using our services at any time if you are not satisfied with the quality of our support, advice or guidance. Furthermore, you understand that Minds Support Network and Ambassador Digital do not provide healthcare or psychiatric services, and any decisions made based on the support, advice or guidance provided by our services are the sole responsibility of the user or carer.
By using our services, you acknowledge and accept that Minds Support Network and Ambassador Digital will not be held responsible for any negative experiences that may arise from the use of our services. If you have any concerns or questions about our terms and conditions, please contact us via our form.

Right to refuse treatment

Minds Support Network reserves the right to refuse treatment at any time under specific circumstances. These circumstances include, but are not limited to:
Abuse: If a participant engages in abusive behavior towards the eTherapist or other participants, we may refuse further treatment. Abuse includes verbal, emotional, or physical harm. Adding Unvetted Participants: For safety and security reasons, we do not allow unvetted participants to join therapy sessions. If a participant adds unauthorized individuals to a session, we reserve the right to refuse treatment. Bullying: Any form of bullying, harassment, or intimidation within the therapy environment is unacceptable. If a participant engages in such behavior, we may terminate their treatment. Sexual Advances: Inappropriate sexual advances or misconduct towards the eTherapist or other participants will result in immediate refusal of treatment. Safety Concerns: If any situation arises that jeopardizes the safety or well-being of the eTherapist or the participant, we retain the right to discontinue treatment. By participating in Minds Support Network’s therapy services, you agree to adhere to these terms and conditions. Our priority is to create a safe and supportive environment for all participants.

Cancellation Policy

1. Short Notice Cancellation - A short notice cancellation occurs when a participant: Does not show up for a scheduled support within a reasonable time. Is not present at the agreed digital location and within a reasonable time when the provider has allocated time to deliver the support. Gives less than two (2) clear business days’ notice for any other support. 2. Refunds and Exemptions: The NDIA refunds up to 100% of the agreed support price only in case of a participant’s short notice cancellation. Cancellations made 2 business days or more in advance are considered reasonable and are therefore exempt from the full charge of the session. The NDIA will not refund for reasonable-notice cancellations. 3. Importance of Clear Communication: Protecting providers’ income and their workers income is the primary purpose of this cancellation policy while being sympathetic to the needs of the participant.

Missed calls, video calls and sessions are non-refundable

Any missed calls resulting from the non-attendance of the user are non-refundable. By using our services, you acknowledge and accept that you are responsible for attending your scheduled sessions. If you fail to attend a scheduled call, you will not be entitled to a refund for any missed sessions. You also acknowledge and accept that it is your responsibility to ensure that you are available for scheduled sessions at the agreed-upon time. If you are unable to attend a scheduled session, you must inform us as soon as possible to reschedule the session. By using our services, you acknowledge and accept that any missed calls resulting from non-attendance within a 2 business day period by the user are non-refundable.

Privacy Policy

Minds Support Network takes your privacy very seriously and makes every attempt to protect your personal data. However, by using our services, you acknowledge and accept that your data may be shared with our parent company, Ambassador Digital. We may share your data with Ambassador Digital for a variety of reasons, including but not limited to managing our services, improving our services, or for marketing purposes.
We may collect personal information from you when you visit this website. This may include your name, contact details (such as address, email, and phone number), and other relevant information necessary to provide our services.

These communications may include offers or promotions for products or services that we believe may be suitable for you based on your use of our services or your expressed interests. You may opt-out of these communications at any time by following the instructions provided in the communication or by contacting us directly. Please note that we may also share your personal data with third-party service providers who assist us with our services, such as payment processors or cloud storage providers. We take great care in selecting these providers and ensure that they comply with all applicable privacy laws and regulations. By using our services, you acknowledge and accept that your personal data may be shared with Ambassador Digital and with third-party service providers. You also acknowledge and accept that we may use your data for marketing communications. If you have any concerns or questions about our privacy policy, please contact us via our form.

Acknowledgement of using Minds Support Network

By submitting a request to Minds Support Network via any means, you acknowledge and accept the terms and conditions outlined in our terms and conditions and privacy policy. You understand that Minds Support Network may offer advice and guidance, but it is up to you or your carer to decide what to do with that advice. Minds Support Network and Ambassador Digital will not be held responsible for any negative experiences resulting from the use of our services. You understand that the sessions with our support workers may be recorded for quality and training purposes. You also acknowledge and accept that Minds Support Network is not a healthcare provider and does not offer any psychiatric services or treatments. Any missed calls resulting from the non-attendance of the user are non-refundable. You understand that Minds Support Network may share your personal data with its parent company, Ambassador Digital, and with third-party service providers for various reasons, including marketing communications. If you have any concerns or questions about our terms and conditions or privacy policy, please contact us via our form. Minds Support Network has the right to update their terms, conditions and privacy policy at any time.